August 11, 2014

UKudos to Good Samaritan Hospital Environmental Services Department

The Good Samaritan Hospital Environmental Services Department achieved HCAHPS scores in the 99th percentile for the entire month of June! In May, senior management challenged the already high performing team to achieve scores in the 95th percentile. The Good Samaritan Hospital EVS accepted this challenge and exceeded their goal! Every member of the EVS team […]

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July 24, 2014

UKudos to Angie Mikel

With many individuals from the baby boomer generation entering into senior citizenship status; it is increasingly becoming important to have providers that understand their specific needs. Angie Mikel demonstrated that she is an outstanding provider through ensuring her patient received everything necessary for the appropriate care. An extremely satisfied patient wrote a letter to Dr. […]

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June 25, 2014

UKudos to Information Desk Personnel and Patient Transport

UK HealthCare Staff Goes the Extra Step for Patients!!  From Courtney Higdon, the Director for Enterprise Patient Access: “This morning I was in the clinic and had the opportunity to help a patient bound to a walker find her way.  She had an appointment in Nuclear Med, so I picked up the information phone to […]

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June 18, 2014

Kudos to 7East Cardiology APP Team

A phone call was received from a thankful patient: “The patient called our office today to thank our staff for the wonderful care she received recently.  She was in the ED for 36 hours, in Gill Heart for a cath, and finally in a bed on the 7th floor of Chandler. She could not say […]

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June 11, 2014

Kudos to UK Transplant Team

The following email was sent to the Anesthesiology team from a PGY3 resident Kevin Bauereis who had cystic fibrosis and underwent a bilateral lung transplant at UK Health Care one year ago:  “Well, exactly one year ago today I received a second chance, a gift of life, a heavenly miracle.  I received my double lung […]

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June 4, 2014

Kudos to MCC Multidisciplinary Clinic

The following voicemail was left from the family member of a patient at the Markey Cancer Center Multidisciplinary Clinic:  “I just wanted to call and let you know that my father has passed away…and with all the trouble that he has had he was there at the clinic a lot – over the last three […]

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May 28, 2014

Kudos to the entire Labor & Delivery Team

A member of the senior leadership team received this message regarding patient care experienced by the patient from the perspective of the patient’s family member who is a vital asset to the UK HealthCare team:  “I work in our Physical Plant Division. My daughter just gave birth via C-section to triplets in our labor/delivery ward. […]

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UKHC shuttle

April 23, 2014

Kudos to Shuttle Operator Doug True

Chandler to Good Samaritan Shuttle Kudos to Doug There is a shuttle route which travels between Chandler and Good Samaritan Hospital and assists patients, their families, visitors and employees with quick and easy transportation. This shuttle service route is through Republic Parking, managed by Paul Dillon, which is a UK HealthCare Hospital partner. A thank […]

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PedEmergCenterREV

April 21, 2014

Kudos to Makenna David Pediatric Emergency Center

The following comment was left on the KCH Facebook page: “I brought my two year old daughter here yesterday evening. They were very fast in getting us in the room, the nurses seemed genuinely concerned and the doctor was exceptionally well. Got all the answers we asked for and the appropriate medicine she needed. I […]

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KCH

April 16, 2014

Kudos to Kentucky Children’s Hospital (KCH)

The following comment was left on the KCH Facebook page: “My Son was released today; everyone went way beyond their job to make both of us comfortable! Doctor’s & Nurses kept me very well informed about the treatment of my Son. Even, dietary & house -keeping was wonderful!! And the Joy cart was such a […]

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